Stop wasting time on project rework and start asking the right questions.

At the end of the day, I can't make them want something that they themselves do not want. So if I make sure that I crystallize what that desire is on their side, then I'm hopefully going to avoid having to rework things or change things down the line.

But it's one of those things too — even when you've found and asked the right questions, there's still that opportunity for things not to work out as planned. And so, we had — oh, sorry.